Who we are and what this policy covers
Wand & Compass Travel Concierge LLC, doing business as Wand & Compass Travel Co. ("Wand & Compass," "we," "us," or "our"), provides vacation-planning and travel-advisor services. This Privacy Policy explains how we collect, use, disclose, and protect personal information through wandandcompass.com, our planning-guide forms, our contact forms, and linked forms used for vacation quotes and travel-advisor applications.
This policy applies to website visitors and people who contact us through the website. A separate client agreement and the privacy practices of the applicable travel suppliers may also apply when we begin planning or booking travel for you.
Information we collect
Information you provide
Depending on how you use the website, we may collect:
- Your name, email address, and the planning guide you request.
- Your name, email address, and message when you use our Contact page.
- Trip preferences, traveler details, dates, budget information, and other details you choose to provide through our vacation-quote form.
- Professional background and application information submitted through our travel-advisor application.
- Other information you send to us by email or provide while working with a Wand & Compass Travel Concierge.
Information collected automatically
Our website, hosting provider, and service providers may automatically receive technical information such as IP address, browser and device type, pages viewed, referring page, approximate location derived from IP address, date and time of access, and cookie or similar technology data. We use this information to operate, secure, troubleshoot, and understand use of the website.
Payment information
Our website contact, guide, quote, and application forms are not intended to collect complete payment-card information. When a payment is required, payment details are generally collected and processed by the relevant travel supplier, payment platform, or another authorized service provider under its own privacy terms.
How we use information
We may use personal information to:
- Deliver the planning guide you request and maintain a private record of the request.
- Respond to questions and contact messages.
- Review vacation-quote requests, recommend travel options, and provide planning and booking services.
- Review travel-advisor applications and communicate about the opportunity.
- Enter and maintain client or lead information in our customer relationship tools, including TESS, when appropriate.
- Send service-related communications and, where you have separately agreed, marketing communications.
- Operate, maintain, improve, analyze, and protect the website and our business.
- Comply with legal obligations, enforce agreements, and prevent fraud or misuse.
A planning-guide download does not, by itself, subscribe you to ongoing marketing email. We will obtain any consent required before sending promotional messages.
Retention and security
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain business and booking records, to resolve disputes, and to meet legal, accounting, insurance, and contractual obligations. Retention periods vary by record type and relationship.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure, and we cannot promise absolute security.
Your choices and privacy rights
You may ask to access, correct, or delete personal information we hold about you, or object to or restrict certain uses, subject to applicable law and legitimate recordkeeping needs. Depending on where you live, you may have additional rights, including the right to appeal a decision about a privacy request or to use an authorized agent.
To make a request, email travel@wandandcompass.com. We may need to verify your identity before completing a request. You may also use the unsubscribe link in a marketing email or contact us to stop future promotional messages. Service and booking communications may still be necessary.
Children's privacy
The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13. Travel details about a child may be provided by a parent or legal guardian when needed to plan family travel.
Third-party websites and services
The website links to Typeform, travel suppliers, social platforms, and other third-party services. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies before providing personal information.
Changes to this policy
We may update this Privacy Policy as our website, services, or legal obligations change. The date at the top shows when it was last revised. Material changes will be communicated in a manner appropriate to the circumstances.
Contact us
Questions or privacy requests may be sent to travel@wandandcompass.com.
Wand & Compass Travel Concierge LLC
Doing business as Wand & Compass Travel Co.